Returns & Exchange Policy

At Nissoni, we strive to provide each and every Guest with an experience that makes them feel confident in their purchase. We hope your selection brings you many years of enjoyment. However, if for any reason you are dissatisfied with your purchase, you may return your item based on our current Return and Exchange Policy. Returns and exchanges are permitted within 30 days from the purchase date for All Jewelry

Jewelry must be in good condition with all original certificates and accessories.

 

  • Watches must be unworn, unaltered and in original condition to be accepted for return or exchange. All packaging, instructions and warranties, as applicable, must be included with the return or exchange of a watch.
  • Returns or exchanges are NOT allowed on special order watches.
  • Cash refunds are issued to the original purchaser with original sales receipt.
  • Charge credits are issued to the original purchaser on the account to which the item was charged.
  • Gift returns with receipt can only be exchanged or converted to a gift card.
  • Returns are not allowed on ring size changes and custom made orders are not accepted. Returns for rings are only accepted in the standard size. Standard size for men(10.5) for women (7.5) any other size is considered custom made, final sale and non-returnable Buyer Pays for all return shipping fees

    Return By Mail

      • If there is damage to an item upon delivery, call our contact center immediately at 212-921-1234 for assistance.
      • Please read the information on your original packing slip.
      • Pack the item securely. Use the original package, if possible. Enclose the original or a copy of the packing slip.
      • If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
      • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use a shipping method that provides insurance and tracking services from providers such as UPS, FedEx, or USPS for your return. Ship the return package to the address indicated on the packing slip: Nissoni Jewelry,48 west, 48 street suite 701,NY,NY,10036
      • Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center.
      • You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.
      • Please note, that Nissoni Jewelry Reserves the right to deny any return they see not fit to return.
      • Nissoni Jewelry also reserves’ the right to inspect items for damage or wear, and may reject the return if there is substantial damage or any look of wear
      • Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item.
      • All products must be returned in good condition, in original boxes, and with all paperwork (such as watch instruction booklet or diamond certificate) and accessories to ensure a full credit.
      • Refund will be credited to the same form of payment in your original purchase. Please allow 30 days for the credit to appear on your billing statement.

      Address to send all returns:

      NISSONI JEWELRY
      48 WEST, 48 STREET, SUITE 701
      NY, NY, 10036